Samsung launches Digital Service Middle: What’s means for Samsung customers

Samsung has introduced its Digital Service Middle, a complete platform to supply a personalised customer support expertise associated to their merchandise. Samsung shoppers can entry the Digital Service Middle by going to the assist menu on or straight logging on to

As introduced by the corporate, the digital service middle will present customized assist based mostly on the wants of shoppers. This features a simplified person navigation journey, fast entry to category-wise self-help content material, category-specific DIY movies, cell app expertise, and model-specific restore and spare half costs at one web page.

Customers may even have the ability to entry DIY movies to search out resolutions to points associated to their merchandise reminiscent of easy methods to use display screen mirroring function in your TV, easy methods to join Soundbar to the TV, easy methods to set up your Samsung semi-automatic washer, easy methods to arrange the Freestyle projector, or easy methods to use auto restart function in Samsung Galaxy smartphones.

Sunil Cutinha, Vice President, Buyer Service, Samsung India mentioned “At Samsung, we now have at all times believed in catering to the evolving wants of consumers. The Digital Service Middle is a step in direction of simplifying post-purchase companies and offering customized assist to our shoppers. We perceive that to totally empower shoppers, they should be supplied easy accessibility to a digitalized ecosystem. The platform boasts straightforward navigation for shoppers and likewise supplies them entry to product particular DIY movies, serving to them resolve their queries with ease.”

The digital service middle may also be used to entry a number of further digital service choices that Samsung affords to its clients, serving to them resolve their points with out stepping out of their properties. Clients can go for WhatsApp Assist, Distant Assist, technical help by way of the decision middle or entry do-it-yourself movies on the Samsung Web site and on YouTube.

Utilizing the digital service middle, Samsung shoppers can e-book appointments to get precedence service at service facilities, avail decide & drop service, find a service middle, get particulars of guarantee insurance policies, observe repairs, get details about service prices, schedule callback requests by way of distant and visible assist, and get software program updates.

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Up to date: 05 Jul 2023, 11:11 AM IST